Marstak License and Service Agreement
IMPORTANT NOTICE—PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCPETS.
Please be sure to carefully read and understand all the rights and restrictions set forth in the " Marstak license
and service Agreement" (hereinafter referred to as the "Agreement") (minors should be accompanied by a legal
guardian). You are not authorized to download, install or use the Software and its related services unless you
accept the terms of this Agreement. By installing, copying, downloading, accessing or otherwise using the
Software Product, you will be deemed to have accepted this Agreement, which means you agree to be bound by
the terms of this Agreement. If you do not agree to the terms of this Agreement, please do not install, copy or use
the Software.
This Agreement is between the user (or "you" means the person who registered, logged in, used, browsed the
service or the organization) and Marstak Technology Pte Ltd (Marstak company and its affiliates) about the user
downloading, installing, using, copying the protocol agreement for the Marstak software (including but not limited
to Marstak products, programs and services. hereinafter referred to as "software" or "Marstak") is included with
this Agreement.
1. Software License
1.1 The Software under this Agreement is owned by Marstak or a Marstak supplier, and is copyrighted and
licensed, not sold. Marstak grants you a personal, worldwide, royalty-free, non-assignable and non-exclusive
license to use the Software. This license is for the sole purpose of enabling you to use the Software in the
manner permitted by these terms. You may make and install copies, including a backup copy, to support
such use. The terms of this Agreement apply to each copy you make.
1.2 You may not copy, modify, distribute, sell, or lease any part of the Software, nor may you reverse
engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you
have our written permission. You may not remove or alter any copyright notices or legends of ownership.
1.3 You will ensure that anyone who uses the Software (accessed either locally or remotely) does so only for
the authorized use and complies with the terms of this Agreement.
1.4 Some Software or component thereof under this Agreement may be offered under an open source
license that we will make available to you. There may be provisions in the open source license that expressly
override some of these terms.
2. User instructions
The personal information you provide here is only for the registration of the Marstak account. The Marstak
account is the account that the user has registered on the Marstak App hosted by Marstak and uses the
network service provided by the Marstak. The user must agree to and abide by the Marstak user agreement
when registering the Marstak account. You may terminate your use of the Account at any time in accordance
with the Software Description and the Software will retain or terminate your account in accordance with this
Agreement. You must promise and guarantee.
You understand and agree that the Software is an application service product and the user is solely
responsible for the authenticity, legality and validity of the registration information. Users must not pretend to
be others, and must not use any other person's name to post any information. Do not maliciously use the
registered account to cause other users to misidentify, otherwise we have the right to immediately stop
providing the service, and you will bear all legal liabilities arising therefrom.
3. Marstak (Marstak vacuum cleaner)
1) The function of the Marstak
(1) General cleaning
In the power-on state, the user can select the whole house cleaning by pressing the power button of the
robot or the Marstak App and clicks to start cleaning in the General Cleaning mode. The whole house
cleaning function of the sweeping robot can be realized. The robot will intelligently plan the path and
follow the planned path for cleaning, this function will not collect and upload any of your personal
information.
(2) Room cleaning
After the user binds the device to the Marstak App, after the first house cleaning is completed, a
map will be generated in the App and automatically divided into different room areas. The user can name
the room through the room setting menu, adjust the size of the room area and saving. The user can
select the room on the map to clean the room.
(3) Area cleaning
After the user binds the device to the Marstak App, you can set the area to be cleaned by the App, or set
the area where the robot is not allowed to clean, so that the user can control the area to be cleaned
according to the actual situation of the family. After the area is demarcated, the robot automatically
cleans the designated area, eliminating the need to manually carry the robot to a certain location. This
feature does not collect and upload any of your personal information.
(4) Partial cleaning
Press partial cleaning button of the robot to achieve 1.6m*1.6m depth cleaning of the location, which is
convenient and quick. (The data of 1.6m*1.6m comes from the laboratory physical test environment, and
you understand and know that there may be errors in actual use.)
(5) Robot Recharge
The robot has the function of saving the track. Whether it starts from the charging pile or not, it can return
to the charging post after completing the task. When the power is lower than 15%, in order to protect the
battery, the task will be automatically ended and returned to the charging. After the charging is
completed, it will automatically return to the resume of the breakpoint. Of course, if the time zone is set in
the Do Not Disturb mode, the automatic sweep will not be resumed. This feature does not collect and
upload any of your personal information.
(6) Remote control
After the robot is bound to the Marstak App, the user can remotely control it for cleaning or recharging.
As long as the device is not offline, you can command it. This feature does not collect and upload any of
your personal information.
(7) Setting the timing cleaning
According to the situation of the family, the user can set a time in the unattended time in the home, so
that the robot will automatically clean the set time, and you can enjoy a clean and comfortable
environment when you go home. This feature does not collect and upload any of your personal
information.
(8) Do not disturb mode
Since the robot will have noise during work, for this reason, the robot provides you with a do not disturb
mode. You can set a do not disturb time period according to your own time. For example, from 10:00 pm
to 8:00 am, after the setup is complete, we If the robot is accidentally triggered by the sweeping
command during this time, the voice broadcast will not be issued. If there are unfinished cleaning tasks
before, the automatic breakpoints will not be fully charged. After the time of the do not disturb mode, the
breakpoints will be executed to minimize the impact on the pair.
(9) Viewing the cleaning record
Every sweeping record of the robot (such as cleaning time, cleaning area, cleaning track, etc.) will be
recorded. You can check your cleaning record within one month in the Marstak App you registered and
logged in. You understand and know this feature only allows you to view the cleaning history under your
account, you are not authorized to view other people’s record. This feature does not collect and upload
any of your personal information.
(10) Consumables & Maintenance
You can use the Marstak App to check the usage time and life of the filter, main brush, side brush and
other consumables of the robot, and replace the consumables in time to ensure its normal and efficient
operation.
(11) System Update
When there are new skills or optimizations, we will improve the robot by updating the system. You
understand and know that the update system can continuously provide you with a better service
experience. This feature does not collect and upload any of your personal information.
(12) Sharing
The robot provides sharing capabilities, so you can share your daily cleaning history with other third-party
platforms to increase the fun of interaction. Sharing to a third-party platform is a voluntary behavior of the
user, and Marstak only provides this sharing function. The robot also supports the family to share a
robot. You can login to Marstak App by registering the Marstak account.
(13) Abnormal broadcast
When an abnormality occurs in the robot, such as being entangled or stuck, the voice prompt will be
automatically played and the message will be pushed to the App so that you can know it at the first
time.The implementation of the above functions requires you to operate in accordance with the
instructions of the cleaning robot.
2) This software is suitable for Android and IOS smartphones. It supports Android 4.4 and above system
versions and IOS8.0 and above system versions. If the user wants to abandon the use after installing the
software for any reason, you can delete the software by using the deletion method provided by each
operating system.
3) You understand and accept that Marstak will work with third parties to provide services that may
include sharing, advertising, etc. You understand and agree to include advertisements for Marstak, third
party suppliers and partners in the Service.
4) The software is supported by Marstak.
5) Software modification and upgrade: Marstak reserves the right to provide the user with modifications
and upgrades of the software at any time. After the user chooses the service, the software will be
upgraded and updated, and the corresponding data traffic fee will be generated and collected by the
operator.
6) The Software does not contain any malicious code designed to destroy user data or obtain user
privacy information. It does not contain any functional code for monitoring or monitoring the user's
computer. It does not collect personal information from user files or documents, and does not reveal user
privacy.
7) Users should use the Software under the law and this Agreement. Users are not authorized to
implement, including but not limited to the following:
(1) Delete or change any rights management electronic information on the software;
(2) Deliberately avoid or destroy the technical measures taken by the copyright owner to protect the
copyright of the software;
(3) Using this software to mislead and deceive others;
(4) Break the national regulations, delete, modify, increase or interfere the computer information system
functions which resulting in the computer information system function improperly;
(5) Enter the computer information network or use computer information network resources without
permission;
(6) Delete, modify or add computer information network functions without permission;
(7) Delete, modify or increase the data and applications stored, processed or transmitted in the computer
information network without permission;
(8) Destroy the normal operation of the software system or website, and intentionally spread destructive
programs such as computer viruses;
(9) Any other behavior that endangers the security of computer information networks;
4. privacy protection
1) Marstak are committed to comply with the applicable regulations of the relevant privacy laws.
2) Marstak have established strict user upload information processing rules and security protection
measures to ensure that user information is collected within purpose and scope, to ensure the security of
the information uploaded and will not be abused. For the purpose of sharing cleaning records, users can
forward their cleaning records to third-party platforms. By continuing to use the Software, the User
agrees to forward to the third party platform, meanwhile, the Marstak may also disclose the information
that may be forwarded to the third party before the user uploads the content.
3) The following four privacy principles have been developed by Marstak to guide us on how to deal with
issues related to user privacy and user information in our products:
(1) Use the information we collect to provide users with valuable products and services.
(2) Develop products that meet privacy standards and privacy practices.
(3) Transparent collection of personal information and supervision by an authoritative third party.
(4) Do the utmost to protect the information we collect.
You can learn more about privacy protection through the Marstak App, "More - Common Settings - User
Agreement"
5. Disclaimer and limitation of liability
1) After the Users confirm to acknowledge all the Software functions and all the necessary operations
that Marstak does to realize the functions , they voluntarily chooses to use the Software and related
services according to its own needs, all the risks and consequences aroused will be borne entirely by the
owner and the Marstak will not be held responsible.
2) The software has been thoroughly tested, but it is not guaranteed to be fully compatible with all
hardware or software systems. Also do not guarantee that the software will be completely error free. In
the event of incompatibility or software errors, the user can call for technical support. If the compatibility
issue cannot be resolved, the user can delete the software.
3) To the fullest extent permitted by applicable law, damages and risks resulting from the use or inability
to use the Software, including but not limited to direct or indirect personal damage, loss of commercial
profit, trade interruption, loss of commercial information or any other economic losses, the Marstak does
not assume any responsibility.
4) The Marstak shall not be liable for damages caused by telecommunication systems or Internet
network failures, computer malfunctions or viruses, information corruption or loss, computer system
problems or any other force majeure.
5) When using the sharing function, you need to confirm and agree to public your cleaning record
voluntarily. The Internet is an open platform. The cleaning records you shared to the Internet may be
copied, forwarded, falsified or used for other illegal purposes by other organizations or individuals. This
may damage the legitimate rights and interests of you or others. You must fully aware of such risks. You
agree that the Marstak is not responsible for any risks and consequences arising from the sharing. If you
find that the content shared by the robot violates relevant national laws or regulations, or is reported by a
netizen, you will bear full legal responsibility, and the Marstak has the right to adopt measures without
prior notice to you, including but not limited to, interrupt service, using restrictions, freezing or deletion
your accounts, termination of services, legal liability, etc., and you agree to be liable for damages caused
by to Marstak or any third party.
6) Please use this software by ensure yourself and other’s safety and to comply with relevant laws and
regulations.
7) For any specific service usage rules and instructions, the Marstak will use any means (including but
not limited to webpage announcements, system notifications, private messages, SMS reminders, etc.) to
make statements, notices, warnings, etc. For the purposes of this Agreement, users who use such
Marstak services are deemed to have consented to the statement, notice, and caution.
8) The user who violates the provisions of this agreement and causes damage to the Marstak, Marstak
have the right to take measures including, but not limited to, discontinuation of use, cessation of service,
restricted use, legal investigations, etc.
6. Legal and dispute resolution
1) This Agreement applies the laws of the Republic of Singapore.
2) Any dispute arising from or in connection with this Agreement shall be settled through friendly
negotiation; if the negotiation fails, The Singapore International Arbitration Centre (the “SIAC”) will
arbitrates and we accept its arbitration rules which are binding on both parties.
7. Other terms
1) If any provision of this Agreement which is wholly or partially invalid or unenforceable for any reason,
or is in violation of any applicable law, the provision is deemed to be deleted, but the remaining
provisions of this Agreement shall remain valid and binding force.
2) The Marstak has the right to modify this agreement at any time in accordance with changes in relevant
laws and regulations, the company's operating conditions and business strategies. The revised
agreement will be accompanied by a new version of the software release. In the event of a dispute, the
latest agreement text shall prevail. If you do not agree to the changes, you can delete the software
yourself. If the user continues to use the Software, you are deemed to have accepted the changes to this
Agreement.
3) The Marstak has the right to interpret and modify this agreement to the fullest extent permitted by law.
September 1
st
, 2021