Marstak Privacy Protecting Statement
Your privacy is important to Marstak. This privacy statement applies to data collected through software and
services provided by Marstak and its affiliated companies. This statement also applies to Marstak software you may
use on non-Marstak products or devices. This privacy statement describes the information practices for Marstak
products, including what types of information are collected, how Marstak uses information and for what purposes;
with whom information is shared; and how Marstak protects information. It also describes your choices regarding use,
access, correction and deletion of your personal information, among other topics.
Marstak APP: Marstak vacuum cleaner (“Marstak” or “This product” in the following) can be combined to and
get control of Marstak hardware (like: Marstak vacuum cleaner). Marstak is provided by Marstak Technology Pte Ltd
(“us”, “Marstak” or “Company” in the following).
Brand “Marstak” belongs to Marstak Technology Pte Ltd
We would like to state how we gather, use, store, share and transfer your personal information while using Marstak,
and the ways we provide for you to access, change, delete and protect the information, Please read the policy
carefully before using our products and service, using of our products and service means you are fully understand
and agree with the policy, if there is any question, please feel free to contact with us.
1. How we gather and use your information.
We will gather and use your information on the following purposes:
1) Using of basic functions
(1) Gather information via registration. Marstak can be connected with hardware via Marstak account,
Marstak will gather your phone number, email, user name and password when you register an account, to
help you complete the registration and protect your account. If you refuse to offer the information, you may
not able to register an account, but you can still use other functions of the product.
You can provide information about your gender, birthday, education, marriage, graduation school to help us
offer personalized service and recommendation to you. You can also change the information through APP
interface: More - My account.
(2) Other information. Marstak won’t get information from third party, if we need that, we will let you know and
get your permission in advance.
(3) Intelligent devices binding. Marstak can be connected with hardware via Marstak account, to get control
of hardware with mobile devices. Marstak account and password, WIFI user name and password are needed
in the binding of intelligent devices.
(4) Gather information from intelligent devices. To make it easier to get control of Marstak hardware, we will
connect with WIFI and gather information created. For example, you can control Marstak robot vacuum
cleaner to clean, recharge, set mode, alarm, checking consumable materials’ using condition and lifecycle.
This information can only be viewed with phone.
(5) Share through third party. You can share the information through a third party, you may need enter your
user name and password of the third party, Marstak won’t store or your user name or password, and won’t
send your phone number to a third party, either.
2) Personalized service and recommendation based on your location
After installation, you can choose whether to allow us to gather your information. If you agree on GPS location
tracing, we won’t associate your account information and location, or record your track, or use them on purposes
out of service and recommendations. Refuse to offer your location will influence the using of other functions.
3) Improvement of products and service
(1) Customer experience improvement. We may gather information about IMEI, MAC, phone model, system
editions, System ID, screen resolution ratio, CPU serial number, APP name, etc. to improve our products,
none of these information will be related to you.
(2) Solve the problem updated. You can feedback your problems in using the product by more-Marstak store-
customer service. If you didn’t register an account, you need provide phone number, email, whatsapp to us,
to get in touch with you. You can also login your account and contact with us after you register an account.
Marstak won’t offer your information to a third party.
4) Safety guarantee
To keep the safety level of service, we may use your account information, device information and other
information authorized by you, to identify user ID, record, analyze and deal with information suspicious.
5) Other usage
We may form a user portrait with your anonymous information, to show and recommend services, products and
functions based on the user portrait. If we use your information on purposes unclaimed, we will ask for your
permission first.
6) Exception of getting authorized
According to related legislation, information collection on the following conditions will be used directly without
getting your permission:
Affairs related to notional safety and nation defense;
Affairs related to public safety, public sanitation, important public benefits;
Affairs related to crime detection, prosecute and judgement;
Affairs related to personal and property safety, but hard to get your permission;
Information gather from other legal methods like news report, government information;
Necessary on signature of contract as you requested;
Maintain product or service in safe condition, like discover, dealing with breakdowns;
Necessary for legal news report;
Academic researches or public benefit statistics from institutions for academic research;
Other conditions registered by legislation.
2. How we store your information
We will only store your information in the limited time and purpose according to the policy.
If we shut down Marstak products or service, we will stop gathering your information and will inform you about
shut down information, delete stored information or anonymization.
3. How we share, transfer and disclose your information
1) Share
We won’t share your information to any companies, organizations or person unless get your permission or:
Share your information according to legislation, litigation dispute, or requested by administrative and judicial
organs;
With the permission of legislation, with the purpose of protecting Marstak, cooperative partner you and other
uses’ benefit and personal safety;
To getting service from related company, we may share only necessary information to them, they may need
get your permission for other purposes.
Unless authorized by you, we won’t share your information with third party advertiser, App developer, open
platforms, but only anonymous information like how many people installed a certain App;
We may share your information with our supplier, agent or counselor for the purpose claimed in the privacy
policy, and will sign data protection agreement with company or ground or person who share information with
us.
2) Transfer
We won’t transfer your information to any companies, organizations or person unless under the condition:
Combination, purchase, asset transfer between Marstak and other company, if your information is
transferred, we will ask the new holder comply with the privacy policy, and then transfer the information with
your permission.
3) Disclose
We will disclose your information publicly under the following conditions:
Get your permission;
According to legislation, litigation dispute, or requested by government department;
With the permission of legislation, with the purpose of protecting Marstak, cooperative partner you and other
uses’ benefit and personal safety;
Other conditions registered by legislation.
4. How do we protect your information
We have taken safety measures compliance with industry standards to protect your personal information from
unauthorized access, disclose, use, damage or lose;
We will encryption transmission and store personal information, anonymization and encryption;
For users registered Marstak account, we will analyze login time, IP, time and arrange risk control management,
and will send SMS to remind suspicious login activity;
Access control system, authorize only necessary information to workers, and check access record regularly;
Server system to store personal information are secured, if there is any safety problem, Marstak will update
system in the first time;
Regular training for workers, to get them aware of the importance of personal privacy protection;
If physical, technological or management protection measures are being damaged, we will start back up plan,
report to national management department, and will push or announce or other effective ways about the basic
condition, possible influence, measures taken or will be taken.
5. Your rights to manage personal information
During your use of Marstak, you can access and manage your personal information in the following ways:
1) Access and correct your personal information
You can check and correct your Marstak account information and information you provide through customer
service, including password, gender, age, birthday, hobbies, marital status and more.
2) Delete your personal information
You have the right to ask the Marstak company to delete your personal information when:
Your information has been illegally processed;
We stop providing services to you;
You can contact us by requesting to delete your personal information in the manner provided in Section IX of
this Privacy Policy, and we will respond within 15 working days. When we delete your personal information
from the server, we may not immediately delete the corresponding data from the backup system, but will
delete the information when the backup is updated.
3) Cancellation of your personal account
You can cancel your Marstak account at any time by "More - My Account". Please note that if you choose to
cancel the Marstak account, your Marstak account will not be used and the relevant account information will
be deleted. You will no longer be able to log in to the Marstak service through the Marstak account. (But it
does not affect the services and features you can use without an account login).
When you cancel your account, we will stop providing you with the corresponding products (or services) and
delete or anonymize your personal information within 10 working days, except when laws and regulations
require us to save the relevant information.
4) Withdrawal of your consent or authorization
You can unbundle it with the Marstak's smart "More-Delete Device". Once you choose to untie, your
Marstak's smart hardware will be restored to its original state and all personal information you have
previously set will be withdrawn.
You may withdraw your consent to the collection and use of your personal information by turning off the
device feature. For this product, you can turn off the right to collect your GPS location information through the
phone's settings function.
Please understand that each business function requires some basic personal information to be completed
(see section 1 of this Privacy Policy). When you withdraw your consent or authorization, we cannot continue
to provide you with the service to withdraw the consent or authorization. The corresponding personal
information will no longer be processed. However, your decision to withdraw your consent will not affect the
processing of personal information previously based on your authorization.
6. Personal information protection for minors
Minors need the consent and authorization of the guardian when using the Marstak product (or service). We
recommend that underage parents or guardians read this privacy policy and advise minors to seek parental or
guardian consent and guidance before submitting personal information. If you are a guardian of a minor, you may
contact us through the contact details in Section 9 of this Privacy Policy when you have questions about the
personal information of the minor you are monitoring.
7. The scope of application Privacy Policy
This Privacy Policy applies only to Marstak software. Other products and services of the Marstak will use the
privacy policy of the relevant product or service. In particular, this Privacy Policy does not apply to the following:
Embedding a Marstak product (or service) into a third-party product (or service), information collected by a third-
party product (or service).
Information collected by third-party services, advertisements, or other companies, organizations, or individuals
that are accessed in a Marstak product (or service).
8. Changes and revisions to the privacy policy
Our privacy policy may change. We will not limit your rights under this Privacy Policy without your express
consent.
We also provide noticeable notices of significant changes to this Privacy Policy (for example, in the event of a
software revision or upgrade, or when you log back in, you will be notified in a pop-up window).
Significant changes referred to in this policy include but are not limited to:
Our service model has undergone major changes. Such as the purpose of processing personal information, the
type of personal information processed, the way in which personal information is used, etc.;
We have made major changes in terms of control and so on. Owner changes such as mergers and acquisitions,
etc.;
The main objects of personal information sharing, transfer or public disclosure have changed;
Significant changes in your rights to participate in the processing of personal information and how it is exercised;
When we are responsible for dealing with the responsibility of personal information security, contact information
and complaint channels change;
The personal information security impact assessment report indicates that there is a high risk.
9. How to contact us
If you have any questions, comments, suggestions or complaints regarding our privacy policy and the processing
of your personal information, please contact us through the following methods.
Contact email: service@marstak.net
10. The privacy policy takes effect
This version of the Privacy Policy will come into effect on September 1
st
, 2021.